Reserve Tank 096-5819 0965819 for Caterpillar Excavator Models 311C U, 312, 312D2, 313B CR, 313D2, 314C CR, 315, 317, 318D2 L, 320D2

About shipping

We usually ship goods by DHL Collected, DHL, UPS, TNT, Fedex, EMS and SF Express.

The delivery time is as follow:

DHL 3~5 days, UPS 5~7 days, TNT 5~10 days, Fedex 4~6 days, DHL Collected 1~3 days to arrange.

Warranty Policy:

We offer customers professional service and after sale warranty.

If you are in following situation, here are our solutions:

Delivery problem

1.If the parcel is damaged during delivery, please contact us and express company, we will resend a new parcel to you.

2.If the parcelcontent is wrongly or shorten, please contact us and express company, we will resend a new parcel to you.

3.If the parcel lost during delivery, we will re-send it.

Customs problem

1.If you have any problem with custom clearance, please contact with us, we will try our best to help.  

2.If you are not available to finish customs clearance and want a return, all extra cost will be paid by you.  

Quality problems

1.The product has quality problem after use, please contact us we provide 30 days warranty.  

2.The product has quality problem when you receive, please contact us ASAP, and we will resend it.

Return, Exchange, Refund

1.If you require a exchange of product, please make sure the product is in good condition and do not effect to sell it again.We will accept the exchange and the extra exchange will be paid by you.

2.The product has quality problem or we ship the wrong goods to you, please contact us for return.

3.If you ordered the wrong part, we accept a return and refund.

Technical Service:

1.We provide technical guide of using or installment after sale, please feel free to  contact us when you need.

2.We provide products technical files, drawings, if you need, please contact us.

For any question, please feel free to contact us, our contact information is as follow:

Sales Manager: Michael

Email: sales@deedparts.com

>

Enjoy your shopping at DeedParts Aftermarket Parts Online Mall

Payment Methods

1. Paying with Paypal and Credit Card. ( how to check out with CREDIT CARD? )

Notice: Please write your specific shipping address and your phone number.

(shipping address must be match with your paypal address )

Payment@deedparts.com      

2. Paying with Western Union

First name:Chao

Last name:Gao

Account No.: 6215 3403 0151 0115 578

Beneficiary Bank:CHINA CONSTRUCTION BANK H.O.(SWIFT BIC:PCBCCNBJ)

Intermediary Bank:CITIBANK N.A.NEW YORK (SWIFT BIC:CITIUS33)

Mobile: +86 135 8717 3670

Notice:Please inform us the MTCN( Money Transfer Control Number) number and your specific address along with your phone number and tell us first name and last name after finishing the payment.

3. Paying with L/C, T/T, Bank transfer

Payment is sent directly from your bank to our bank account in China. Below is the information you need for the transfer:

BANK NAME: ZHEJIANG CHOUZHOU COMMERCIAL BANK CO.,LTD

SWIFT CODE:CZCBCN2X

ACOUNT NUMBER: 15623142110300009428

BENEFICIARY NAME:  GAO CHAO

BANK ADDRESS:YIWULEYUAN EAST,JIANGBIN RD,YIWU,ZHEJIANG PROVINCE,CHINA

Notice:The purpose of Payment:Payment for goods.(Or we can't get the payment). After you done the payment, pls inform us the specific shipping address and your phone number.

The Last and most important.Is your site secure for PayPal purchases?

Absolutely, 100% Yes.In fact more secure than if you use your Paypal in a retail shop. We understand that in order for
us to have a long-term relationship with you, we need to offer more than just great parts at great prices - we need to
earn your trust. We have therefore gone to great lengths to provide you with the safest online shopping around
- and you can confirm our claims for yourself.