Shipping Warranty:
We usually ship goods By DHL,UPS,TNT,FEDEX,DHL COLLECT.Heavy parts will be shipped by Sea.
Any needs,Please contact Joey@deedparts.com.
| DHL:3-5 days; | UPS: 5-7 days; |
| TNT:5-10 days; | FEDEX:4-6 days |
| DHL COLLECT will take 1- 3 days to arrange. | |
If you have not received the goods during the normal time, please contact us for checking the package status timely online or by email: Contact us
Warrany Policy:
Note:
1. Warranty Policy only protects Main parts.Other parts are out of our warranty policy.
2. Before return,please confirm with us. we will give you a shipping address once confirmming the problem.
Buyer will be responsible for any risks or costs without our permission.
3. Buyer needs return the items by cheaper EMS or Post, or we can't get them because of restrict Customs Policy.
4. The Warranty Policy fits for all products except some products which state the warranty specially in description.
Problem Details |
Warranty Time |
Treatment |
Responsibility for Charge |
Remark |
| Quality Problem | Within 1-7 days after receiving package |
Buyer: Submit a complaint(Mail to Joey@deedparts.com ) and Return the items to Seller's assigned address by EMS or Post. | Return Ship Cost: Seller | Any costs because of customer's wrong operation leads to return will be responsible by the buyers. |
| Resend Ship Cost: Seller | ||||
| Seller: If can not repair,exchange a new one (Items must be in new condition with original packaging and accessories.) | Repair Charge: Seller | |||
| Replace Parts Charge: Seller | ||||
| Within 8-14 days after receiving package |
Buyer: Submit a complaint and Return the items to assigned address by EMS or Post for repairing | Return Ship Cost: Buyer | ||
| Repair Charge: Seller | ||||
| Seller: If can not repair,exchange a new one (Items must be in new condition with original packaging and accessories.) | Repair Charge: Seller | |||
| Replace Parts Charge: Buyer | ||||
| Within 15 days to 1 year after receiving package |
Buyer: Submit a complaint and Return the items to assigned address by EMS or Post for repairing | Return Ship Cost: Buyer | ||
| Resend Ship Cost: Buyer | ||||
| Seller: Repair it. | Repair Charge: Seller | |||
| Replace Parts Charge: Buyer | ||||
| Lost In The Delivery | 30 days after shipping | Buyer: Submit proof to seller | New Product Cost: Seller | |
| Seller: Contact carrier to ask for Claimant and arrange another shipment to buyer | Resend Ship Cost: Seller | |||
| Customs Problem | Buyer: Finish customs clearance when import |
Customs Duties or Agent Fees: Buyer |
||
| Seller: Try to help buyer to finish customs clearance but not responsible on this. | ||||
| Delivery Problems: Broken, Incomplete, Wrong Address |
within 7 days after receiving package |
Buyer: Report to Seller,and sumbit Complaint to Carrier (DHL,TNT,UPS,EMS,etc..) in 7 days to get a Complaint number and send the number to Seller.After the seller's perpmit,return the full package in good condition to assigned address by EMS or Post. Caution: The Carrier will not accept Complaint after 7 days. | Return Ship cost: Buyer | |
| Resend ship cost: Buyer | ||||
| Seller:Ask for compensation as per the Complaint number from Carrier ,not responsible for any losses after 7 days. | Repair Charge: Seller | |||
| Replacement Charge: Buyer | ||||
| Received Wrong Items | within 3 days after receiving package | Buyer: Report to Seller,and return the full package in good condition to assigned address by EMS or Post in 3 days | Return Ship cost: Seller | |
| Seller: Arrange shipment for the correct items | Resend ship cost: Seller | |||
| Man-made Damage: such as update machine online, dismantle the equipment, and so on | within 1 year | Buyer: Report to Seller,and return the items for repairing to assigned address by EMS or Post | Return Ship cost: Buyer | |
| Resend ship cost: Buyer | ||||
| Repair Charge: Buyer | ||||
| Replacement Charge: Buyer |
Technical Service:
1. If you have technical problem with the product you received from us, please contact us online or by email: Contact us
2. Remote help service: If your problem needs to be solved by remote help by our engineer, please Contact us
